At KS Enterprises, we value our customers and strive to ensure a smooth and transparent shopping experience. This Refund & Cancellation Policy explains the terms under which cancellations and refunds are processed.

1. Order Cancellation

• Orders can be cancelled within 24 hours of placement or before the order is dispatched, whichever is earlier.
• Once the order has been processed or shipped, it cannot be cancelled.
• To request a cancellation, please contact our support team via email or phone with your order details.

2. Refund Eligibility

Refunds are applicable only in the following cases:

• You received a damaged or defective product.
• The product delivered is incorrect or different from what was ordered.
• The product is not delivered within the committed timeframe, except for delays due to unforeseen logistics or natural causes.

Refunds will not be provided for:

• Products damaged due to misuse, improper handling, or incorrect installation by the customer.
• Minor variations in color or design due to digital display differences.
• Customized or made-to-order items.

3. Refund Process

• Eligible refunds will be processed to the original mode of payment within 7–10 business days after inspection and approval.
• In case of payment via third-party gateways, refund timelines may vary based on their policies.
• For prepaid orders, partial refunds (if applicable) will be issued after deducting processing or shipping charges.

4. Return Procedure

If your order qualifies for a return or replacement:

• Contact our customer support within 48 hours of receiving the product.
• Provide clear photos/videos of the product and packaging for verification.
• Ensure the item is unused, in its original packaging, and accompanied by proof of purchase.

Our support team will guide you through the return logistics.

5. Non-Returnable Items

Certain categories may not be eligible for return or refund, including:

• Perishable or consumable goods.
• Products customised or specially ordered.
• Items marked “non-returnable” or “final sale” at the time of purchase.

6. Contact Us

For cancellations, returns, or refund assistance, please contact:

KS Enterprises
Address: 1322, 1st Floor, Old Delhi – 110006
Email: support@ks-enterprises.in
Phone:+91-9643676754

Our team is available during business hours to resolve your concerns promptly and fairly.